Is it necessary to have an account on the website to place an order?
You do not need to have an account to purchase a product with Goldwing Brothers art. You can add your products to the cart while inputting all the necessary information and complete the checkout process.
How do I know that my order has been confirmed?
After the completion of the checkout process, a confirmation mail will be sent to your provided email address instantly with the details of the order.
Can I cancel my order after it has been placed?
We do not have any automatic method to cancel an order after it has been placed. However, if you send us an inquiry regarding your order at firstname.lastname@example.org while it has still not been confirmed, we can cancel it for you if a request has been made.
I made a mistake in the address while checking out. Can I rectify it?
You can make necessary changes if the order has been placed within 24 hours. We do not take any responsibility for any mistakes made in the information. In that case, we request you to double check your information details before placing the order.
How do I check the current status of my order?
We keep you updated with every change in the system. However, as the parcel reaches close to your city you will be mailed with the details of the postal service to get in touch with them.
Are there any hidden charges(sales tax/octroi) when I make a purchase on Goldwing Brothers art?
We do not have any hidden charges for any of the orders you make with us. You pay exactly the amount you see before adding them to the cart.
What forms of payment are accepted?
Goldwing Brothers accept only Credit cards and PayPal as a method of payment as of now.
Is it safe to use my Credit card/PayPal here?
The primary importance to us has always been security for which we take all the necessary measures to make sure all the transactions are safe. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Do you ship internationally?
Yes, we ship all of our products all over the globe.
How much do you charge for shipping?
For the convenience of the customers, all the shipments made are free of cost, worldwide. No shipping charges are applicable to any of our products on our site.
When will my order be delivered?
The products are originally shipped from Europe. Depending on your location it may vary, but the standard delivery rate is between 10-15 days. Sometimes it can take up to 30-45 days. But it’s worth of waiting.
Is it possible to trace the parcel?
It is possible to track your orders with our service provider with the reference number that is provided after the orders are shipped.
I need my artwork as soon as possible. Can a faster delivery be arranged?
If you want your orders to be delivered to you sooner, we can have that arranged for you as well. In that case, you need to contact our customer service with the order ID and write to us in detail of the custom deal at email@example.com. We arrange a speed post with UPS, FedEx or DHL.
What should I do if I receive a damaged product?
If you receive a damaged product write to us at firstname.lastname@example.org with your order details along with few images/videos of the product with a replacement request. We will have it replaced for you.
What is the replacement/refund policy?
If the received product is damaged we can have it replaced for you. However, we do not have any refund policy for any of our products. We take extreme care to satisfy our customers with the artworks to have a refund policy.
How can I ask for support?
If you have any queries regarding any of our products on the site, you can feel free to email us at email@example.com. If you have any questions regarding the orders made on our site, then you can drop an email at firstname.lastname@example.org.